What Is Covered?

Your Meowyease Limited Replacement Warranty covers manufacturing defects and functional failures that occur during normal household use within 12 months from the date your order is delivered.

• Failure of the unit to power on under normal operating conditions
• Malfunction of the heating or airflow system
• Control panel or timer malfunction
• Internal electrical or mechanical failure
• Other functional defects caused by manufacturing or component failure

How Does the Warranty Process Work?

We may ask you to:

• Test another suitable power outlet
• Check the power connection
• Clean the filter or ventilation openings
• Confirm the temperature and timer settings
• Restart the unit
• Provide photos or a short video showing the issue

Many common issues can be resolved quickly without replacing the product.

If Your CozyDry Cannot Be Fixed

If your CozyDry is confirmed to have a covered defect and our support team determines that the issue cannot reasonably be corrected, we may provide replacement parts or a replacement unit at no additional product cost.

What We May Need to Verify Your Claim

To protect our customers and prevent fraudulent warranty claims, Meowyease may request reasonable information to verify the product and reported issue.

• Your Meowyease order number
• The name and email address used to place the order
• Photos of the product
• A short video demonstrating the issue
• Product identification or serial information, when available
• Photos of the power cord, plug, control panel, or affected area
• Completion of reasonable troubleshooting steps
• Additional video verification when necessary

Do I Need to Return the Defective Unit?

Not always.

Depending on the issue and your location, Meowyease may:

• Ask you to return the defective unit
• Ask you to return a specific component
• Ask you to safely disable the defective unit
• Ask you to provide disposal confirmation
• Allow you to dispose of the unit without returning it

What Is Not Covered?

The Meowyease Limited Replacement Warranty does not cover damage or malfunction caused by circumstances outside normal intended household use.

• Accidental drops, impact, crushing, or physical damage
• Damage caused by pets, including chewing or scratching
• Liquid entering electrical or electronic components
• Use with an incorrect or incompatible voltage
• Improper electrical adapters or power sources
• Blocked air inlets, air outlets, or ventilation openings
• Failure to clean or maintain the product appropriately
• Excessive buildup of pet hair, dust, or debris due to lack of maintenance
• Unauthorized disassembly, modification, or repair
• Damage caused by third-party repairs or replacement components
• Commercial, rental, or other unintended use
• Damage caused by improper storage or transportation after delivery
• Normal cosmetic wear, scratches, discoloration, or appearance changes
• Loss of accessories or removable components
• Damage caused by misuse or failure to follow product instructions

Original Purchaser Coverage

This warranty applies to products originally purchased directly from Meowyease or through an authorized Meowyease sales channel.

Proof of purchase may be required. Warranty coverage is intended for the original purchaser and is not transferable unless otherwise required by applicable law.

Products purchased second-hand or from unauthorized resellers may not qualify for warranty coverage.

Replacement Units

If a full replacement is approved, Meowyease may replace your product with the same model or an equivalent model with comparable functionality. Replacement availability may depend on current inventory.

A replacement does not automatically restart a new 12-month warranty period.

Fraudulent or Abusive Claims

Meowyease reserves the right to deny warranty claims involving:

• Altered or falsified proof of purchase
• Fraudulent or manipulated photos or videos
• Duplicate claims for the same verified incident
• Product substitution
• False descriptions of damage or product condition
• Refusal to provide reasonable information necessary to verify a claim
• Intentional damage intended to obtain a replacement product

We may request additional verification when a claim cannot reasonably be confirmed from the information provided.

Does the Warranty Cover Shipping?

For an approved full-unit warranty replacement, Meowyease will provide the replacement product without charging you for the replacement unit.

Any shipping, customs, duties, taxes, remote-area charges, or other costs associated with a warranty replacement will be handled in accordance with the terms provided by our support team and applicable law.

If a return is required, our support team will provide instructions before you ship the product.

Warranty vs. 30-Day Home Trial

Our 12-Month Limited Replacement Warranty is separate from our 30-Day Risk-Free Home Trial.

• 30-Day Home Trial: applies when you decide that the product is not the right fit for you, subject to our Return & Refund Policy.
• 12-Month Limited Replacement Warranty: applies to verified manufacturing defects or functional failures occurring during the warranty period.

Our Promise

We designed Meowyease to make pet care easier, calmer, and more comfortable.

If your CozyDry experiences a genuine covered defect, we won’t leave you figuring it out alone.

We’ll help diagnose the issue, find the simplest solution, and when a covered problem truly cannot be resolved, we’ll work to replace the product.

That’s our commitment to you — and to happier, stress-free grooming at home.